You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
FREE international shipping on all items
Within three days of purchasing your item we will arrange for your item to be delivered directly from China. As soon as your items are in the mail system you will be sent a tracking number to trace your package.
Due to the natural of international mail delivery it is hard to give an accurate estimation of delivery times. Depending on the destination and time of year, items can be held up in customs for a small amount of time. With that in mind we suggest you plan for 3 to 4 weeks before you receive your item (and hopefully be pleasantly surprised when it arrives early).
Mainland United States Shipping
We will ship all items to mainland USA by ePacket. This is an expedited service made possible by a partnership between China Post and USPS to facilitate increased commerce between the two countries. China Post will handle your parcel using their Express Mail Service and once it arrives in America USPS will deliver your parcel by First Class Mail.
A few days after your item has been sent you will be able to track your items progress at the official USPS web site (using the tracking number we give you). Parcels sent by ePacket have an average delivery time of around 2 weeks (depending on the time of year and public holidays).
Shipped Without Original Box
To insure the safety of the pieces during shipping we will repackage the contents of this set in a more space efficient manner before sending it to you. The pieces will still be in their original sealed plastic bags however they will be packaged more tightly so they don’t move around during transit.
So in summary:
- You place your order
- 2 to 3 days later we send you a tracking number for your purchase
- 3 to 5 weeks (less for USA) later you receive your items
Faster Shipping (Express Mail Service)
Delivery within 1 to 2 weeks can be arranged via EMS (Express Mail Service) or DHL, however the cost is significant. For bigger orders (normally sets or purchases over $100) we will do our best to arrange for express shipping at no additional cost to you (for some countries this is not possible).